The Caswell Company :: Your source for Christmas Cards, Art & Prints, and Stationery
 

Customer Service:

COMMENTS & SUGGESTIONS
We love hearing feedback from our customers – please e-mail: info@caswellgalleries.com

COLORS OF PRODUCTS ON-LINE
Please note that every effort is made to match colors shown on our website with actual product colours, unfortunately variances occur on individual computer screens.

DELIVERY
Products are sent USPS Priority Mail. Products will be shipped within 2 business days of your order.

EXCHANGE
Unfortunately we are unable to offer exchange of goods at the present time.

ORDERING ON-LINE
After you have entered your purchase details and credit card details and clicked "ADD to CART" your order begins to process and online changes cannot be made to your order. To change or cancel your order prior to shipment, please email orders@CaswellGalleries.com.

PAYMENTS & SECURITY
We accept payment via credit card (Visa/ Master card/Bankcard ONLY) . Our site is secured by a 128-bit SSL Certificate thereby offering a very high level of encryption for security. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

PRODUCT AVAILABILITY
Occasionally a product may be unavailable – we will be happy to contact you via email when it is back in stock.

RETURNS
We hope that you are thrilled with your purchase from the The Caswell Company. However, if for any reason you are not completely satisfied we are happy to offer a refund or replacement on all goods returned to us within 7 days of your receipt of goods. Please note: Due to the personal nature of beauty products we cannot accept returns on any used or opened items and for further information please read Terms and Conditions - RETURN AND REFUND and WARRANTY CLAIM.

Please follow the information provided to return goods to The Caswell Company:
Please email our customer service quoting your order number on orders@CaswellGalleries.com to obtain a returns authorization number (RAN). When you have received your RAN, please enter it into the space provided on the returns form included in the documentation that will be emailed to you. You also need to indicate on this form whether you would like a refund or replacement of warranty goods. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them. Please return your package by registered mail and ensure that you keep your receipt as proof of postage.

All returned goods will be examined upon receipt. We will process your return as quickly as possible and will notify you by email once your refund or replacement has been processed. During busy periods, please allow a maximum of 30 working days for your refund or replacement to be processed. Your payment for the goods will be refunded by The Caswell Company as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.

TECHNICAL PROBLEMS
If you experience any technical problems with your shopping bag or checkout process during your shopping experience, please contact webmaster@CaswellGalleries.com.

 
Caswell Company has offices in both Boston & Florida
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