AND CONDITIONS AGREEMENT OF SALE
read them carefully
use of this site is governed by the TERMS AND CONDITIONS
AGREEMENT OF SALE set forth below. Your use of this site
or purchase from The Caswell Company indicates your acceptance
of these terms and conditions.
Caswell Company reserves the right to make changes to this
web site and these terms and conditions at any time without
any prior notice.
Caswell Company is the service provider; it is also referred
to as "The Caswell Company", "us" and
is the person or organisation who purchases or seeks services
from The Caswell Company; it is also referred to as "you".
do not ship to overseas at the moment, the purchase of products
from this site is available to USA Customers Only.
orders placed are subject to confirmation and acceptance
by The Caswell Company.
Caswell Company may vary prices for received orders in the
event of price changes. In the case of price increase, you
may cancel the order by giving notice to The Caswell Company,
which must be received within seven days of the price increase
minimise errors and improve efficiency, orders should be
placed using our on-line ordering system.
will also accept phone orders.
in stock does not take into account the orders already placed
which are yet to be processed. It is possible that an order
placed earlier will receive the allocation of the part in
which the quantity for it showed as in stock at the time
of your order. Inventory discrepancy can also affect the
accuracy of the stock status displayed on our web site.
attempt to cancel an order must be made as soon as possible.
Cancellations attempted after the despatching will result
in the customer having to pay the shipping and handling
charges on the package and the cost of shipping the package
may be communicated by email or Phone.
For on-line orders, accepted payments include credit cards
(Visa/ Master card ONLY)
The title of the goods supplied does not pass to the customer
from The Caswell Company until the full amount is paid to
The Caswell Company .
Products are sent USPS Priority Mail. Products will be shipped
within 2 business days of your order. The Caswell Company
will make every effort to deliver on time. However, we shall
not be held liable for delay or lost shipment.
When your order is shipped you will be sent an E-mail confirmation
which will include an order number which can be used when
enquiring about your order.
RETURN AND REFUND
There will be no credit given on order price difference,
due to price changes or sales. Please select carefully at
the time when you place your order.
for refund will only be accepted within 7 days of you receiving
the goods. A restocking fee of 15% (or $15 whichever is
greater) of the purchase price may be deducted.
goods must be in its original condition and include all
the original packaging. Shipping and handling cost are not
refundable. This return for refund policy is applicable
for change of mind, and lack of expertise for use of product
incorrect, missing or damaged items received must be reported
to The Caswell Company within 24 hours of you receiving
the delivery. This can only be done by E-mail.
item(s) received is not what was ordered please do not open
the sealed package in which it was sent.
attempt to use the incorrect item will be deemed to be acceptance
by the customer of the item(s) as a satisfactory substitute
for the one that was ordered and no further claim can be
Caswell Company owns the title of any extra goods shipped
with your order that have been despatched in error.
All goods sold by The Caswell Company come with a warranty
to be free from any defects or faults. This warranty is
Goods under warranty cover will be replaced or repaired
by the manufacturer. No refund can be provided under any
only covers the item(s) sold by The Caswell Company.
the returned goods are determined by The Caswell Company
to not be faulty, then all returning shipping fees will
be worn by the customer. We will seek the permission from
the customer to charge this cost to the customer's credit
card where possible. Failing this, the goods will be sent
back by USPS Priority Mail.
warrantees are voided if returned product is found in any
way to be mishandled, misinstalled, modified, tampered,
abused, physically damaged.
Caswell Company is not responsible for any parcel missing
in transit, on its return back to The Caswell Company.
descriptions and logos are owned by thier respective owners.
Due to changing market forces and other extenuating circumstances
that affect product availability, and price stability we
reserve the right to withdraw any product we advertise and
change prices without notice.
contained throughout the web pages and in our database is
believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We
reserve the right to make changes and corrections in prices,
products, and specifications without notice. Images displayed
on this web site should be regarded as illustrative and
informational purpose only.The actual products are often
not identical to the images.